Privacy policy
1. Introduction
Mika Studio is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy applies to our website at [website URL] and to any events, services, or communications we provide.
2. What Personal Information we collect
We may collect personal information including, but not limited to:
● Name
● Email address
● Phone number
● Postal address
● Billing and payment information
● Event registration details
● Dietary or accessibility requirements (where voluntarily provided)
● Photographs or video recordings taken at our events
● Website usage data (such as IP address, browser type, and pages visited)
We only collect personal information that is reasonably necessary for our functions and activities.
3. How we collect Personal Information
We may collect personal information in the following ways:
● When you purchase tickets or register for an event
● When you contact us via our website, email, or phone
● When you subscribe to our mailing list
● When you participate in surveys, promotions, or competitions
● Automatically through cookies and analytics tools when you use our website
● When you attend our events (including photographs or video recordings)
4. How we use Personal Information
We use personal information to:
● Manage event bookings and registrations
● Process payments and issue invoices or receipts
● Communicate with you about events, updates, or changes
● Provide customer support
● Send marketing communications (where you have consented or where permitted by law)
● Improve our website, events, and services
● Comply with legal and regulatory obligations
5. Marketing Communications
We may send you marketing communications about future events or services if you have opted in or if otherwise permitted by law. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.
6. Disclosure of Personal Information
We may disclose your personal information to:
● Third-party service providers (such as ticketing platforms, payment processors, email marketing services, and IT providers)
● Event partners or venues where reasonably necessary to deliver an event
● Professional advisers (such as accountants, lawyers, or insurers)
● Government authorities where required or authorised by law
Some third-party providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy laws.
7. Photographs and Recordings at Events
We may take photographs or video recordings at our events for promotional, marketing, or archival purposes. By attending our events, you consent to being photographed or recorded unless you notify us otherwise at the event or in advance.
8. Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can manage cookies through your browser settings, though disabling cookies may affect website functionality.
9. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial security measures. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
10. Access and Correction
You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, out of date, incomplete, or misleading. Requests can be made by contacting us using the details below.
11. Complaints
If you have a complaint about how we handle your personal information, please contact us. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.
13. Contact Us
If you have any questions about this Privacy Policy or our handling of personal information, please contact us by Email: michaela@mikastudio.com.au or Phone: 0408 553 534
Address: Southport, QLD. Australia.